Cancellation & Refund Policy

Last updated: 29 July 2026

This policy explains when an order can be cancelled, what can be returned, and how refunds are paid. It applies alongside our Terms of Service.

Cancelling an order

Before it ships

Standard products can be cancelled at no cost any time before dispatch. Email us with your order number and we will confirm the cancellation and refund in full.

Custom-printed orders

These can be cancelled free of charge up to the moment you approve the design proof. Once you approve the proof, printing begins with your branding on it and the order can no longer be cancelled.

Returns

What can be returned

Standard, unused products in their original condition and packaging may be returned within 7 days of delivery. Contact us first so we can issue a return reference - returns sent without one are difficult to trace back to your order.

What cannot be returned

Custom-printed products are not returnable once printing has begun. They carry your logo, your review link and your branding, so they cannot be resold to anyone else.

This exclusion does not apply, and you are covered in full, if the item:

• arrives damaged or defective;
• differs materially from the proof you approved;
• was printed incorrectly by us;
• fails to work as described - for example the NFC chip does not respond.

In those cases we will replace the item or refund it, whichever you prefer. Please report the problem within 7 days of delivery and send photographs where the issue is visible, so we can resolve it without sending the item back.

Refunds

Approved refunds are issued to the original payment method through Razorpay. Once we process a refund it typically reaches your account within 5 to 7 working days, though the exact timing depends on your bank or card issuer.

Where a return is due to our error - a wrong, damaged or faulty item - we cover the return shipping. Where an item is returned for any other reason, the return shipping cost is yours, and the original delivery charge is not refunded.

Subscription

The price of your card includes the first year of the review service. From year two, a subscription of ₹1,500 - ₹2,000 per year keeps your review link, dynamic QR code, review templates and dashboard active.

You can cancel the subscription at any time from your dashboard or by contacting us. Cancelling stops all future charges. It is not retrospective: a subscription period already paid for runs to its end rather than being refunded pro rata, and your service stays active until then.

If a renewal is charged in error, or you are charged after cancelling, tell us and we will refund it in full.

Orders that never shipped

If we cannot fulfil your order - stock, production or any other reason on our side - we will tell you and refund the full amount, including delivery.

How to make a request

Email reviewcardpro@gmail.com or call +91 90237 44675 with:

• your order number;
• what you would like to do - cancel, return, replace or refund;
• photographs, if the item arrived damaged or incorrect.

We aim to respond within 2 working days.

Contact

ReviewCard Pro, Surat, Gujarat, India
Email: reviewcardpro@gmail.com
Phone: +91 90237 44675